1.Introduction

At theTourism Industry Association of New Brunswick ("TIANB,""we," "our," or "us"), your privacy is important to us. We are committed to handling your personal information with care, transparency, and integrity—values that guide everything we do to support the tourism industry across the province.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws. By using our website at www.tianb.com (“the Site”) or providing information to us, you consent to the terms of this policy.

2. WhoWe Are

TIANB is a bilingual, not-for-profit organization dedicated to supporting, connecting, and advocating for New Brunswick’s tourism professionals and businesses. Through research, education, events, and advocacy, we work to strengthen the tourism sector province-wide.

Contact Information

Tourism Industry Association of New Brunswick
416 York Street Suite 100A
Fredericton NB
📧 info@tianb.com
📞 (506) 458-5646

3. What We Collect

We collect two types of information:

A. Personal Information (provided by you):
This includes information you voluntarily provide when you:

• Fill out forms (e.g. contact, membership, or course registration)
• Apply for a job or submit a résumé
• Register for events or training
• Communicate with us

Examples:

• Name, phone number, and email address
• Mailing or billing address
• Résumé, employment and education details
• Comments or feedback
• Membership or payment information (processed securely through third-party platforms; we do not store credit card detai

B.Non-Personal Information (collected automatically):
When you visit our Site, we may collect:

• IP address and browser type
• Device and operating system
• Pages visited and time spent
• Geographic region (general)
• Referring source (e.g., search engine)

This data helps us understand website performance and improve user experience.

4. How We Use Your Information

We use your information to:

• Communicate with you and respond to inquiries
• Process memberships, course registrations, and payments
• Deliver services and training programs
• Evaluate job applications
• Send updates and industry news (only with your consent)
• Fulfill reporting obligations to funders and partners
• Improve our programs and digital platforms

Your information will never be used for purposes other than those for which it was collected, unless legally permitted.

5. Website Audience

Our website is intended for:

• Tourism operators, professionals, and partners in New Brunswick
• Current and prospective TIANB members
• Individuals interested in the province’s tourism industry and advocacy work

While our core audience is Canadian, international users may also access the Site.

6. Cookies and Analytics

We use cookies and similar technologies (e.g., Google Analytics) to:

• Ensure website functionality
• Understand visitor behaviour
• Improve performance and relevance of our content

You can disable cookies in your browser settings or opt out of analytics tracking here: Google Analytics Opt-Out.

7. When We Share Information

TIANB does not sell or rent your personal data. We may share it:

• With trusted service providers (e.g., web hosts, payment processors)
• With government partners when required to deliver programs
• If legally required (e.g., subpoena, investigation)
• To protect safety, rights, or operations

All third parties must safeguard your information and use it only for authorized purposes.

8. Data Retention

We keep personal information only as long as necessary to fulfill its purpose or meet legal or funding requirements. When no longer needed, data is securely deleted, anonymized, or archived.

 9. Data Security

We implement administrative, technical, and physical safeguards including:

• Access controls
• Encrypted storage and data transfer
• Confidentiality agreements with employees and contractors

While we strive to protect your information, no online system is 100% secure.

10. Your Rights

As a user, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Withdraw consent for communications or data use (where applicable)
• Request deletion of your information (subject to legal constraints)

To exercise your rights, contact us (see Section 16). We may verify your identity before processing any request.

11. Third-Party Services

We use third-party tools to operate the Site securely and efficiently, such as:

• Payment processors (e.g., PayPal, Stripe)
• Analytics platforms (e.g., Google Analytics)
• Email communication tools (e.g., Mailchimp)
• Social media plugins (e.g., Facebook, LinkedIn)

We may also include links to third-party websites. TIANB is not responsible for their content or privacy practices. Please review their policies before interacting with their platforms.

12. Legal Compliance

We comply with:

• The Personal Information Protection and Electronic Documents Act (PIPEDA)
• Canadian Anti-Spam Legislation (CASL)

13. Children’s Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from minors. If we learn we have, it will be deleted promptly.

14. International Users

If you are accessing the Site from outside Canada, your data may be processed in Canada. By using our Site, you agree to this transfer, recognizing that data laws in Canada may differ from those in your jurisdiction.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date. Continued use of the Site means you accept the updated version.

16. Contact Us

For questions, requests, or concerns regarding your personal information or this policy, please contact:

Privacy Officer
Tourism Industry Association of New Brunswick
416 York Street Suite 100A
Fredericton NB
📧 info@tianb.com
📞 (506) 458-5646

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